Whether in my personal life or in business, I’ve found that one of the most important skills to do well is “listening”. I know this seems obvious, but it amazes me how many people just are not that good at it. I’m not suggesting that I’ve figured it all out either, but I do make an effort every day to be attentive to this important skill and continually work on improving it. Believe me, having spent my younger years in New York, the urge to finish someone else’s sentence does get the better part of me, but listed below are some essential rules that I use to be a better listener. How I apply this to business is discussed after the top rules.
1. Don’t interupt. Allow the other person to complete a thought.
2. Do not spend the time while the other person is talking to be thinking about your next thought or question.
3. Clarify what you have heard from the other person. It’s OK to ask, “if I understood correctly, you said…”
4. If you already have decided what the other person was going to say or answer, then don’t bother asking in the first place.
5. Don’t underestimate the importance of excellent eye contact. This personal style helps you dial in better to what others are saying.
At Innofresh Products, I make sure that everyone practices these 5 rules for better listening. It’s more than just being polite. I believe it significantly impacts in a very positive way, our relationships among ourselves and very importantly, with our customers. Not only is our customer service department acutely aware of the importance of listening to our customers, but everyone at Innofresh Products is dedicated to providing the best possible experience everytime with everyone of our customers to the delight of our customers.
Listening to our customers also better allows us to respond with the best possible product solution to fit their needs. Think about this quote - “When a customer walks into a store to buy a drill, they don’t want a drill, they want a hole”. It’s our job to find out exactly what kind of hole the customer needs and how best to provide our product solution. Other companies just talk about drills. So, feel free to contact us and we’ll go out of our way to understand what you need so that we can provide the very best support – all the time, every time.
Innofresh Products proudly manufactures all our fragrance free activated charcoal air filters and odor eliminators in the USA. Since 1992, Made In America! Please visit our website at http://www.innofresh.com to learn more about FRIDGE IT and Innofresh odor eliminators, or click here to go directly to our shopping cart – Innofreshshopping. You can also reach us at email@example.com
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